Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

3 Powerful Words for the Patient Experience Professionals

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There are ample changes impacting the healthcare industry these days, but one thing remains constant: the need to provide exceptional patient experiences. In fact, that need is stronger than ever before, in this environment, as hospitals struggle to control costs while maintaining high levels of quality and service. Continue Reading...

Good Read: Proactive nurse rounds among the best practices in patient-centered care by Fran Lysiak

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Despite such great evidence supporting the merits of nurse rounds, we still find a number of hospital leaders who discount its value. This article provides more evidence that frequent rounding works. So, in case you are still among the doubters… Continue Reading...

Good Read: Creative Confidence: Unleashing the Creative Potential Within by Tom & David Kelley

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There has been increasing talk about innovation in healthcare over the past few years. Healthcare needs a more human-centered design in order to serve our patients and become more efficient. Authors Tom Kelley and his brother David, founders of IDEO, remind us all that creativity isn’t limited to designers. We are all creative but may need a little more creative confidence. Continue Reading...

Taking a Seat at the Table

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There’s a new role emerging in hospitals and health systems around the country: the Patient Experience Professional (PXP). That title varies from organization to organization and may be classified as a manager, coordinator, or even CXO. The PXP is a person appointed to lead the patient experience strategy and a corresponding improvement in HCAHPS scores. Whether promoted from within or hired from outside the organization, the person selected to fill this role is likely to feel an initial rush of exhilaration, soon to be followed by a sinking feeling of “now what?” Continue Reading...

Good Read: 10 Reasons Why Healthcare Resists Change by Kriss Barlow; LinkedIn Pulse

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I read Kriss Barlow’s blog and felt it really hits home about why we hate change. For anyone who has tried to drag an organization kicking and screaming into making positive improvements, this one’s for you. Continue Reading...

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