Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Good Read: Only 251 U.S. Hospitals Receive 5-Star Rating on Patient Satisfaction by Sabriya Rice

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5-star ratings are here. CMS has released the 5-star rating system for patient satisfaction. Click here to read full article.

Overcoming the Patient Experience “Triple Threat”

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March Madness is behind us, but after such an exciting season and stellar performance by my alma mater, the Wisconsin Badgers, who thrilled fans with both their personalities and their performance this year—the phrase “triple threat” is still top of mind. Continue Reading...

Good Read: UW Integrates Telemedicine Into Its Business Model by Karla Paris

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Growing up, many of us baby boomers watched science fiction movies and television shows featuring virtual meetings. Those fantasy situations are now commonplace in our daily lives. Continue Reading...

Who Are Your Customers? If You Don’t Know, You May Be Disappointing Them!

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In healthcare we all have customers to serve. Generally, we tend to automatically consider the patient as our customer and, in most cases, the patient is the ultimate recipient of the services we provide. Continue Reading...

Good Read: Being Mortal by Atul Gawande

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Every Patient Has A Story. As a consultant at Baird Group, I frequently use that thought as a starting point for discussion with leaders and staff about the impact of individual actions and choices in everyday encounters. Continue Reading...

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