Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Good Read: The Most Underutilized Tool in Making People Happier at Work by Chester Elton; LinkedIn

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As Thanksgiving is approaching, don’t forget to express gratitude not only to your family and friends, but also to those who make your business possible, your team. Continue Reading...

Is Your PX a Real Priority or is it Lip Service? 4 Key Indicators to Evaluate your Current State

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The difference between being able to recite your mission and vision statements versus living them are significant. We’ve been hearing for years now about how concerned healthcare leaders are about the patient experience. Yet major deficits continue to prevail. Continue Reading...

Good Read: How To Build A Patient-Centered Culture In Healthcare And Medicine by Micah Solomon

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In a recent Forbes article, journalist Micah Solomon interviewed Dr. James Merlino about the core message in his new book. The underlying current is that success depends on the leadership and how that leadership nurtures an aligned culture. To read the full Forbes article, click here.

Real Patients – Real Names – Real Problems Resolved

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A recent request for mystery shopping services pointed out poignantly how Baird is different. A healthcare organization, concerned about its ability to adequately screen for Ebola, asked whether we could do a mystery shop to assess their response. Continue Reading...

Is Good the Enemy of Great at Your Organization

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Jim Collins is credited with the inspirational quote “good is the enemy of great.” What this statement means is that, for many organizations, they’ve unwittingly slipped into a mindset where good is good enough. They’re doing “just fine” and, therefore, there’s no need to aspire to the next level—to become “great... Continue Reading...

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