Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Good Read: UW Integrates Telemedicine Into Its Business Model by Karla Paris

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Growing up, many of us baby boomers watched science fiction movies and television shows featuring virtual meetings. Those fantasy situations are now commonplace in our daily lives. Continue Reading...

Who Are Your Customers? If You Donít Know, You May Be Disappointing Them!

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In healthcare we all have customers to serve. Generally, we tend to automatically consider the patient as our customer and, in most cases, the patient is the ultimate recipient of the services we provide. Continue Reading...

Good Read: Being Mortal by Atul Gawande

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Every Patient Has A Story. As a consultant at Baird Group, I frequently use that thought as a starting point for discussion with leaders and staff about the impact of individual actions and choices in everyday encounters. Continue Reading...

Is Analysis Paralysis Stifling your Patient Experience?

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Itís the current conundrum of healthcare (just ask the VA). Arguably every member of every healthcare organization would tell you that they want to deliver a positive patient experience, yet many organizations continue to fail to do that. Why? Continue Reading...

Good Read: 8 Ways to Improve Patient Satisfaction, Patient Experience And (By The Way) HCAHPS Scores

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Journalist Micah Solomon writes on what actually improves the patient satisfaction, patient experience, and HCAHPS scores... Continue Reading...

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