Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Good Read: The Digital Doctor by Robert Wachter

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The digital age has brought with it some amazing improvements on how we deliver healthcare and share information. At the same time, it has significantly changed how we interact with patients and each other. Continue Reading...

Tactics without Traction

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As hospitals and other healthcare organizations continue to focus on the patient experience (PX), healthcare leaders are frequently in search of the “next new idea” that will push their patient satisfaction scores into the stratosphere. It’s a noble goal and best practices abound. There’s a lot of power in best practices. Continue Reading...

3 Powerful Words for the Patient Experience Professionals

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There are ample changes impacting the healthcare industry these days, but one thing remains constant: the need to provide exceptional patient experiences. In fact, that need is stronger than ever before, in this environment, as hospitals struggle to control costs while maintaining high levels of quality and service. Continue Reading...

Good Read: Proactive nurse rounds among the best practices in patient-centered care by Fran Lysiak

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Despite such great evidence supporting the merits of nurse rounds, we still find a number of hospital leaders who discount its value. This article provides more evidence that frequent rounding works. So, in case you are still among the doubters… Continue Reading...

Good Read: Creative Confidence: Unleashing the Creative Potential Within by Tom & David Kelley

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There has been increasing talk about innovation in healthcare over the past few years. Healthcare needs a more human-centered design in order to serve our patients and become more efficient. Authors Tom Kelley and his brother David, founders of IDEO, remind us all that creativity isn’t limited to designers. We are all creative but may need a little more creative confidence. Continue Reading...

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