Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Good Read: Everything Connects by Faisal Hoque

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This book will get you thinking about how (or if) you and your organization are significantly and purposefully fostering creativity and innovation. In between some heady and academic, but intriguing segments I found pearls of wisdom that apply to today’s innovation-starved healthcare settings. Hoque’s caricatures of roles was one of them. Continue Reading...

Intentional Culture

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“If you don’t know where you’re going, any road will get you there,” is an often-repeated quote from Lewis Carroll’s Alice in Wonderland. Paraphrased, it simply means that without goals and a plan, you could end up wandering aimlessly. It makes a compelling case for planning. Continue Reading...

3 Inexpensive Ways to Enhance Patient Experience

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Fancy amenities such as gourmet meals, healing gardens, and multi-million dollar expansion projects can make patients feel good about a hospital stay, but there are cheaper ways to bolster the patient experience. Continue Reading...

Tactic Overload? Find the Connection to Purpose!

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Talk to any direct caregiver in healthcare and chances are you’ll hear a bit about overwhelm caused by the myriad of tasks or tactics they’re asked to complete on a regular basis. Continue Reading...

3 Questions Every Healthcare Leader Must Ask About the Patient Experience

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When it comes to the patient experience most healthcare organizations want to jump to tactics. They may give someone one tactic or a series of tactics to work on, but they stop there. Then they wonder why they don’t have the level of employee engagement and patient satisfaction that they had hoped for. The reason: they haven’t addressed the three key questions that link the tactics to the patient experience. It’s a triad of questions that includes... Continue Reading...

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