Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Good Read: How To Build A Patient-Centered Culture In Healthcare And Medicine by Micah Solomon

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In a recent Forbes article, journalist Micah Solomon interviewed Dr. James Merlino about the core message in his new book. The underlying current is that success depends on the leadership and how that leadership nurtures an aligned culture. To read the full Forbes article, click here.

Real Patients – Real Names – Real Problems Resolved

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A recent request for mystery shopping services pointed out poignantly how Baird is different. A healthcare organization, concerned about its ability to adequately screen for Ebola, asked whether we could do a mystery shop to assess their response. Continue Reading...

Is Good the Enemy of Great at Your Organization

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Jim Collins is credited with the inspirational quote “good is the enemy of great.” What this statement means is that, for many organizations, they’ve unwittingly slipped into a mindset where good is good enough. They’re doing “just fine” and, therefore, there’s no need to aspire to the next level—to become “great... Continue Reading...

See Me as a Person by Mary Koloroutis and Michael Trout

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This book grabbed me in the foreword and held me throughout. What I appreciate about Mary Koloroutis and Michael Trout’s work is that it helps the reader return to the art of the patient experience. Continue Reading...

Good Read: Nursing’s Role in Reducing Patient Suffering by Christy Dempsey

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Patient suffering is more than physical pain. It encompasses anxiety and other emotional responses that have a direct impact on the clinical outcomes... Continue Reading...

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