Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

5-Star Rating Comes from 5-Star Leadership

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In April, the Centers for Medicare and Medicaid Services (CMS) released the 5-star rating system for patient satisfaction. It’s a simplified approach to reporting The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) in a way that will, hopefully, be easier for the public to understand. The mandate is clear: healthcare consumers want an easy-to-understand means of identifying the organizations and clinicians that provide the best care and service, which most healthcare organizations are committed to doing. Continue Reading...

Good Read: n=1 by by John Koster, Gary Bisbee, and Ram Charan

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Don’t let the title of this book by John Koster, M.D., Gary Bisbee, Ph.D., and Ram Charan fool you. While the book is about the shifting healthcare landscape and the need to truly personalize the care experience, it also very much is a book about leadership. More precisely, it is a book about the need for leaders to ask the right questions, for a better shot at readiness for a bright future. Continue Reading...

Good Read: Only 251 U.S. Hospitals Receive 5-Star Rating on Patient Satisfaction by Sabriya Rice

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5-star ratings are here. CMS has released the 5-star rating system for patient satisfaction. Click here to read full article.

Overcoming the Patient Experience “Triple Threat”

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March Madness is behind us, but after such an exciting season and stellar performance by my alma mater, the Wisconsin Badgers, who thrilled fans with both their personalities and their performance this year—the phrase “triple threat” is still top of mind. Continue Reading...

Good Read: UW Integrates Telemedicine Into Its Business Model by Karla Paris

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Growing up, many of us baby boomers watched science fiction movies and television shows featuring virtual meetings. Those fantasy situations are now commonplace in our daily lives. Continue Reading...

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