Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

5 Counterintuitive Opportunities to Cultivate a Spirit of Gratitude

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This Thanksgiving, many will spend some time reflecting on all of the things they have to be thankful for: their families and friends, their good health—the lists go on. But, one thing we’re unlikely to put on these lists are the “not so great” things that may have happened to us over the past year. We tend to fill our gratitude lists with the “good stuff.” Continue Reading...

Good Read: 11 CNOs, CXOs define the 'biggest win' for patients in 2015 by Barnet, Green, and Punke

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There have been some big wins for patients and the patient experience this year. Find out what these CNOs and CXOs have to say.

To read the full Becker’s Hospital Review article, click here.

Good Read: 6 Ways to Torpedo Patient Satisfaction Scores by Alexandra Wilson Pecci

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In this article, experts address that every healthcare organization is different and applying a one-size fits all approach to patient satisfaction is a sure way to sink your scores.

Click here, to read the full HealthLeaders Media article.

Three Ways to Ensure the Success of Your Patient Experience Journey

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Healthcare leaders know that the patient experience (PX) matters—to patients, to providers, and to the bottom line. Face it; most providers chose healthcare as a career because they are mission driven; they are committed to helping others. Patients, of course, demand high quality and compassionate care. At the same time healthcare organizations are being evaluated—and reimbursed—based on their ability to deliver a high quality care experience. Continue Reading...

Good Read: The Digital Doctor by Robert Wachter

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The digital age has brought with it some amazing improvements on how we deliver healthcare and share information. At the same time, it has significantly changed how we interact with patients and each other. Continue Reading...

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